Terms & Conditions

[Last review date: June 2020]

1. The specification of works shall be carried out during normal working hours, unless authorised and arranged by the Client and Company. Whilst due care will be taken during installation, the Company shall not be liable for redecoration, making good, rebuilding or any consequential damage howsoever caused.

2. Unless by prior arrangement, the installation charges are to be paid in two parts. The first 50% to be paid as a deposit on signing the agreement, the balance to be settled the same day when the system is handed over to the Client. The said charges will be due and payable notwithstanding that any communication service supplier’s equipment or service may not be connected or supplied.

3. If the Company shall install equipment necessitating the use of telephone lines, equipment or services, the Client shall procure from the telephone service supplier any necessary license or authority in respect to the connection or service and provide a connection block adjacent to our control equipment.

4. Whilst every effort is made by the Company to ensure a satisfactory installation, neither the Company or its servants or agents shall be liable to the Client for any loss or damage as a result of any failure of the installation to operate, or any inadequacy in the functioning of the installation whether such loss or damage be direct or coincidental, whatsoever and howsoever caused and notwithstanding that the same may be due to defects of workmanship or material or the negligent act or omission of the Company its servants or agents. The Company shall not be held liable for any negligence on the part of the Client his servants or agents howsoever caused.

5. Whilst the Company will use its best endeavours to design and install equipment to the needs of the Client, the Company does not warrant the system as installed will detect the presence of each and every intruder. The Company will not be liable to the Client or any other person whose property is on the Clients premises for any loss or damage resulting from any failure of the installation or any inadequacy in the system installed.

6. All work carried out by the Company shall be in accordance with the PD 6662 and BS EN 50131 currently in force and will be installed as a Grade-2 system unless otherwise specified. If the system is to be connected to a central monitoring station for keyholder and police response, the installation will conform to NPCC Security Systems Policy requirements BS 8243:2010 + A1:2014 and will apply clause in relation to setting and unsetting the system unless otherwise specified.

7. The alarm equipment shall be guaranteed for a period of one year from the date of installation for the free replacement of parts, provided that no fault will be remedied under this guarantee which arises by act of any person, animal, fire, flood, tempest, moisture or chemicals.

Maintenance Conditions and Definitions

8. The maintenance contract period shall be for a minimum of one year from the date of installation/takeover and continuing thereafter until terminated by either party giving 60 days’ notice prior to the anniversary date in writing.

9. The maintenance visits per year shall be as specified in the contract and in accordance with PD 6662, BS 9263, BS EN 50131, NCP 104 & 109, also BS 5839 and other relevant BAFE schemes. During the visit, the engineer shall test and inspect the system, adjust and carry out normal maintenance to the system.

10. All faults found during the maintenance visit will be rectified if time permits during the visit provided that the Client approves the additional cost of parts and labour that may be required. The cost of any parts that are not under manufacturer’s warranty shall be chargeable to the Client.

11. The maintenance contract does not include call-out fees to attend faults in the system that are attributable to defects arising from faulty components that are out of warranty. The Company charges a preferential call-out rate to customers with a valid maintenance contract. Faults that are attributable to the misuse of the system in any way or caused by any action or deed by a third party shall be charged at a normal call-out rate.

12. The Client shall give the Company access to the premises at all reasonable times for the purpose of fulfilling this contract. Maintenance checks that have to be made outside normal working hours shall incur additional charges.

13. The cost of all fault or emergency calls emanating from the police or other emergency service, the Client or his servants or keyholders on behalf of his client shall be payable by the Client, provided that the fault is not attributable to a malfunction caused by a component within the system that is within its warranty period.

14. The maintenance charge is based on the Company’s charges at the time of entering this contract. The Company reserves the right to alter charges in relation to labour, materials and or services provided and provide the Client with notification prior to them being implemented.

15. Should the system be reset, repaired or any part of it replaced by persons other than representatives of the Company or its agent, then the Company reserves the right to require the Client to pay for works to return it to its original state.

16. The Company shall be entitled to assign any of its rights under this agreement to any other party and reserves the right to perform its obligations using sub-contractors.

17. All goods remain the property of the Company until fully paid for.


18. Should this agreement be terminated by either the Client or the Company then the certificate of status and competence shall be deemed to be cancelled.

19. The Company shall notify the relevant certification body, the police and the telephone service provider (if remote signalling is fitted) and the system will no longer be subject to this maintenance agreement or any of the provisions contained herein.

20. The Client is advised to inform his insurers in writing of the termination of this agreement if the insurance is conditional upon there being an operational security system conforming to PD 6662 / BS EN 50131 / NCP 104 / NCP 109.

21. No terms or representations expressed or implied shall be binding upon the Company other than those contained in this agreement unless accepted by the Company in writing. Any reference within this agreement to the masculine shall include the feminine, and any reference to the singular shall include the plural.

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